In this week’s episode, I am breaking down one of the most common moments of growing pains inside a firm. How do you tell clients that their main point of contact is changing without worrying them, overwhelming them or accidentally creating more work for yourself.
We talk about the emotional side of these transitions, why founders often avoid making the change for too long, and the difference between a well handled handover and one that quietly erodes trust. I walk you through the language that keeps clients calm, the structure of a really effective handover message, and the steps you can take behind the scenes to make sure your team feels confident stepping into the new role.
If you are growing, restructuring or simply trying to remove yourself as the bottleneck before 2026, this episode will help you make the shift smoothly and with intention.
📩 Paid subscribers: the full episode will be in your inbox Monday at 6am
🎙️ Free subscribers: Upgrade for the full episode, action points and our exclusive community
