In this week’s episode, I’m diving into a topic every firm owner quietly deals with but rarely talks about openly: client grumbles. You know the messages - not a formal complaint, not a meltdown… just something that didn’t sit right.
I’m sharing why these soft signals are absolute gold, how we treat them like red alerts inside striveX, and the simple key account system you can replicate inside your own practice. We’re talking feedback loops, communication missteps, tiny process tweaks that protect your revenue, and the reality of managing your highest-value clients with intention rather than panic.
If you’ve ever received a slightly “off” message from a client and felt your stomach flip… this episode is going to change how you think about client experience forever.
📩 Paid subscribers: the full episode will be in your inbox Monday at 6am
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See you Monday,
Rach x
